Policies and terms

Plain-language terms for every Maestraa commission. Last updated 6 November 2026.

Shipping and delivery

Every portrait ships by insured, tracked courier. Delivery is included in all prices.
In India, portraits travel rolled in a tube unless you choose gallery-wrapped or framed, and arrive 3–5 days after dispatch.
Outside India, portraits travel rolled in a tube and arrive 5–8 days after dispatch in most countries. Any import duties or taxes charged by your country are paid by you.
Portraits are usually ready to dispatch 9–19 days after your order and photos, depending on the medium. Express brings the final preview about a third sooner.
Tell us about any change of address before dispatch. If a parcel is lost in transit, we repaint and reship it at no cost.

Cancel before your artist shares the composition sketch for a full refund.
Cancel after the sketch is shared, but before you approve it, for a 90% refund. The 10% covers your artist's time and payment fees.
Once you approve the sketch, painting begins. You can still cancel while it's being painted, but your 50% advance isn't refunded and no balance is due.
Once the final portrait is done, the order can't be cancelled. If you don't take the final preview, your advance isn't refunded.
Portraits are made to order, so they can't be returned for a change of mind.
Approved refunds are paid to your original payment method within 7 working days.

Request unlimited changes within your brief at the sketch and final preview stages.
Changes that alter the brief, such as adding people or changing the size or medium, are quoted separately.
If the portrait you receive differs from the final preview you approved, we repaint it free.
If your portrait is damaged in transit, send photos of the parcel and the piece within 48 hours of delivery and we'll repair or repaint it at no cost.

What we collect. The photos you send, your name, contact details and delivery address, and the details of your order.
Why. Only to quote for, paint and deliver your portrait, and to reply to you.
Who sees it. Your photos are seen only by the artist painting your portrait and the Maestraa team who check it. Couriers receive your delivery details, and payments are handled by our payment partners. We never see or store your card details.
How long we keep it. Photos are deleted within 30 days of delivery unless you ask us to keep them. Order records are kept for as long as tax and accounting law requires.
Your portrait. We never show your portrait or photos in our marketing without your written permission.
Your choices. To see, correct or delete the information we hold about you, or to withdraw your consent, email us. If you're unhappy with our reply, you can complain to the Data Protection Board of India.
This website. It remembers your currency choice on your device, and it doesn't use advertising cookies. Photos you add on the Start your portrait page stay on your device until you send them to us. Fonts are loaded from Google Fonts.

By sending us photos, you confirm you have the right to use them for your portrait.
Prices are those shown when we confirm your quote, which is valid for 30 days. India prices include GST and delivery; international prices include shipping but not import duties.
You pay 50% to begin and the balance after you approve the final preview. Portraits are dispatched once paid in full.
A hand-painted portrait is an artist's interpretation of your photos. The sketch and preview stages are there so that you're happy before anything ships.
The portrait is yours. We may show it in our portfolio only with your permission.
Gift vouchers are valid for 12 months from purchase and can't be exchanged for cash.
Every portrait is made in India. These terms are governed by the laws of India.

Business details: registered name, address and GSTIN will appear here once registration is complete.

If something has gone wrong, email hello@maestraa.com with your name and order details. This reaches our grievance officer.
We acknowledge every complaint within 48 hours and resolve it within one month.